Frequently Asked Questions

Everything you need to know about your luxury leather purchase.

What kind of leather does Hidesign use?

We exclusively use full-grain, vegetable-tanned leathers. Our tanning process utilizes natural seeds and barks, ensuring our products are environmentally friendly and develop a unique patina over time.

How should I care for my Hidesign leather bag?

To maintain the quality, avoid exposure to extreme heat and moisture. We recommend using our specialized leather cream once a month to nourish the hide and keep it supple.

Do you offer a warranty on your products?

Yes, all Hidesign products come with a one-year warranty against manufacturing defects. This includes issues with hardware, stitching, and zippers.

What is your return and exchange policy?

We offer a 15-day return policy for unused items in their original packaging. Please ensure the authenticity tags are intact to process a full refund or exchange.

How long will it take to receive my order?

Orders are typically processed within 24-48 hours. Standard shipping takes 3-5 business days for domestic orders and 7-10 business days for international deliveries.

Can I track my shipment online?

Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to our courier partner's portal to monitor your delivery status.